General Terms and Conditions
This translation is provided for information only. The German version is legally binding.
Table of contents
1. Scope
2. Contracting party, conclusion of contract, correction options
3. Contract language, storage of contract text
4. Subject matter of the contract
5. Delivery terms
6. Payment
7. Right of withdrawal
8. Retention of title
9. Transport damage
10. Warranty and guarantees
11. Liability
12. Dispute resolution
13. Final provisions
1. Scope
The following General Terms and Conditions (GTC) apply to all orders placed via our online shop by consumers and traders.
A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their self-employed professional activity. A trader is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or self-employed professional activity.
The following applies to traders: if the trader uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they shall only become part of the contract if we have expressly agreed to them.
2. Contracting party, conclusion of contract, correction options
The purchase contract is concluded with qup tours GmbH – Baaser Schreibwarenladen.
By placing the products in the online shop, we submit a binding offer to conclude a contract for these products. You can initially place our products in the basket without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose in the ordering process. The contract is concluded when you accept the offer for the products contained in the basket by clicking the order button. Immediately after submitting the order, you will receive a further confirmation by e-mail.
3. Contract language, storage of contract text
Language(s) available for the conclusion of the contract: German
We store the contract text and send you the order details and our GTC in text form. For security reasons, the contract text is no longer accessible via the internet.
4. Subject matter of the contract
4.1 Product description
Please note that the respective product description applies as an essential part of the contract.
4.2 Product images
Without prejudice to your statutory warranty rights, we would like to draw your attention to the following particularities. If you are unsure, please contact us:
Due to individual screen configurations (e.g. resolution and brightness), slight deviations between the colours shown and the actual product colours are possible.
5. Delivery terms
5.1 Delivery area
We deliver within Germany.
5.2 Delivery options
We ship the products to the delivery address specified in the ordering process.
We only deliver by shipping. Unfortunately, collection of the goods is not possible.
We do not deliver to parcel stations (Packstationen).
6. Payment
6.1 Prices
The prices stated at the time of the order apply. These are total prices and include statutory VAT.
6.2 Due date and default of payment
The price is due upon conclusion of the contract unless a later date results from the following payment terms.
The following applies to consumers: In the event of default of payment, we reserve the right to charge you a fee of EUR 1.50 per reminder for the second and each subsequent reminder. You remain entitled to prove that a lower loss was incurred. Further claims remain unaffected.
The following applies to traders: In the event of default of payment, we reserve the right to charge you statutory default interest at nine percentage points above the base interest rate and a lump sum of EUR 40. Further claims remain unaffected.
6.3 Payment methods
The following payment methods are generally available to you in our shop.
Credit card
You enter your credit card details during the ordering process. Your card will be charged immediately after the order is placed.
Apple Pay
To pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay function, identify yourself with your login details and confirm the payment instruction. The payment transaction is carried out immediately after the order is placed. You will receive further information during the ordering process.
Google Pay
To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated the Google Pay function, identify yourself with your login details and confirm the payment instruction. The payment transaction is carried out immediately after the order is placed. You will receive further information during the ordering process.
Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Unless otherwise stated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. You will receive further information with the respective payment option and during the ordering process.
Purchase on account via Klarna
The invoice amount is due 30 days after dispatch of the goods and receipt of the invoice. Payment by invoice is only available to consumers. An invoice fee may be charged per purchase. This fee is not charged for every purchase. If it applies, the exact amount will be clearly displayed at checkout before the order is confirmed. The fee depends on the order value. Further information is provided during the ordering process.
Klarna may offer registered Klarna customers, selected according to its own criteria, further payment methods in their customer account. However, we have no influence on the offering of these methods; any other individually offered payment methods concern your legal relationship with Klarna. Further information on this can be found in your Klarna account.
Pay now via Klarna (Sofort)
To pay the invoice amount via Sofort through Klarna, you must have a Klarna account and a bank account activated for online banking, identify yourself accordingly and confirm the payment instruction. No credit check is carried out for payment via Sofort. Your account will be debited immediately after the order is placed. You will receive further information during the ordering process.
PayPal
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, identify yourself with your login details and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order is placed. You will receive further information during the ordering process.
PayPal may offer registered PayPal customers, selected according to its own criteria, further payment methods in their customer account. However, we have no influence on the offering of these methods; any other individually offered payment methods concern your legal relationship with PayPal. Further information on this can be found in your PayPal account.
7. Right of withdrawal
Consumers are entitled to the statutory right of withdrawal as described in the withdrawal policy. Traders are not granted a voluntary right of withdrawal.
8. Retention of title
The product remains our property until payment has been made in full.
The following additionally applies to traders: We retain title to the product until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you hereby assign to us in advance all claims arising from this resale – irrespective of any combination or mixing of the goods subject to retention of title with a new item – in the amount of the invoice amount, and we accept this assignment. You remain authorised to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations. At your request, we will release the securities to which we are entitled to the extent that the realisable value of the securities exceeds the value of the outstanding claims by more than 10%.
9. Transport damage
The following applies to consumers: If goods are delivered with obvious transport damage, please report such defects to the delivery agent as soon as possible and contact us without delay. Failure to make a complaint or to contact us has no consequences whatsoever for your statutory claims and their enforcement, in particular your warranty rights. However, you help us to assert our own claims against the carrier or the transport insurance.
The following applies to traders: The risk of accidental loss and accidental deterioration passes to you as soon as we have handed over the item to the forwarding agent, the carrier or the person or institution otherwise designated to carry out the shipment.
10. Warranty and guarantees
Liability for defects
Unless expressly agreed otherwise below, statutory liability for defects applies.
The following limitations and shortened time limits do not apply to claims based on damage caused by us, our legal representatives or vicarious agents
- in the event of injury to life, body or health
- in the event of intentional or grossly negligent breach of duty and fraudulent intent
- in the event of breach of essential contractual obligations, the fulfilment of which makes the proper performance of the contract possible in the first place and on compliance with which the contracting party may regularly rely (cardinal obligations)
- within the scope of a guarantee promise, if agreed, or
- insofar as the scope of application of the German Product Liability Act (Produkthaftungsgesetz) is opened up.
Limitations with respect to traders
With respect to traders, only our own information and the manufacturer's product descriptions that have been included in the contract shall be deemed an agreement on the quality of the goods; we accept no liability for public statements by the manufacturer or other advertising statements. For traders, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk. The preceding sentence does not apply to an item that has been used for a building in accordance with its customary use and has caused its defectiveness.
The statutory limitation periods for the recourse claim pursuant to § 445a BGB (German Civil Code) remain unaffected.
Note for merchants
Between merchants, the duty to inspect and give notice of defects set out in § 377 HGB (German Commercial Code) applies. If you fail to give the notice provided for therein, the goods shall be deemed approved unless the defect was not recognisable during the inspection. This does not apply if we have fraudulently concealed a defect.
Information for consumers
When purchasing goods, the statutory warranty has a minimum duration of two years. With regard to the statutory warranty for goods, please also note the harmonised notice pursuant to Implementing Regulation (EU) 2025/1960 (the so-called warranty label). You can find it here: https://baaser.eu/pages/gewaehrleistung.
Guarantees and customer service
Information on any additional guarantees that may apply and their exact conditions can be found with the respective product and on special information pages in the online shop.
Customer service: phone +49 7503 9169177, e-mail einkauf@baaser.de, available Mon–Fri 8:00–17:00, address qup tours GmbH, Rotwiesenstraße 3, 88271 Wilhelmsdorf, Germany
11. Liability
For claims based on damage caused by us, our legal representatives or vicarious agents, we are always liable without limitation
- in the event of injury to life, body or health,
- in the event of intentional or grossly negligent breach of duty,
- in the case of guarantee promises, if agreed, or
- insofar as the scope of application of the German Product Liability Act is opened up.
In the event of a breach of essential contractual obligations, the fulfilment of which makes the proper performance of the contract possible in the first place and on compliance with which the contracting party may regularly rely (cardinal obligations), through slight negligence on the part of us, our legal representatives or vicarious agents, liability is limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.
12. Dispute resolution
We are willing to participate in out-of-court dispute resolution proceedings before a consumer arbitration board.
The competent body is the Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, Germany, https://www.universalschlichtungsstelle.de/.
13. Final provisions
If you are a trader, German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
If you are a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.
Should individual clauses of these GTC be wholly or partly invalid, the remainder of the contract shall remain valid. Insofar as individual clauses are invalid, the content of the contract shall be governed by the statutory provisions.
