Help & support

Yes. You can check out as a guest. With a customer account, you can see your order history, save addresses and reorder previous purchases with a single click.

Our search understands product names, brands, item numbers, EAN codes and attributes such as colour or format. If you know the item number, use the quick order feature in the cart.

You can choose between two price types:

Shipping included: Shipping costs are already included in the item price. Ideal if you're ordering single items or small quantities.

Shipping excluded: You pay lower unit prices, plus a flat shipping fee of €4.99 per order. This pays off especially for larger orders.

You can switch at any time at the top of the page or in the cart.

We ship around 97% of our orders within 24 hours. In-stock items ordered by 2 pm on a working day usually leave our warehouse the same day. You can see the availability of every item directly in the product list.

Orders under €15 are usually sent as a letter with Deutsche Post, larger orders as a parcel.

Unfortunately, letter deliveries are currently taking longer. In our experience, letters are reliably delivered within 14 days of dispatch.

For letter deliveries, please allow up to 14 days after dispatch. In our experience, letters reliably arrive within this time.

If your delivery still hasn't arrived after that, please contact us with your order number.

You can pay with PayPal or Klarna.

Depending on the delivery country, Klarna lets you pay later by invoice, in instalments or by instant bank transfer, for example. You'll see which options are available to you at checkout.

All prices are shown including VAT.

Write to us using the contact form or at einkauf@baaser.de and include your order number. To help us assist you quickly, please attach a photo (see the following questions).

Important: Please do not return faulty, damaged, incorrect or incomplete goods to us without contacting us first.

We're sorry about that. Please send us a photo of the damage along with your order number. We'll get back to you with a solution as quickly as possible.

Please do not return the item without contacting us first.

Please send us a photo of the item you received along with your order number. We'll sort it out with you right away.

Please do not return the item without contacting us first.

Please tell us exactly what is missing – ideally with a photo of the contents you received and your order number.

Yes. You're welcome to return the item unused and in its original packaging – please use the same packaging size and the same shipping method (letter or parcel) as our delivery.

In this case, the buyer bears the return shipping costs. Once we receive the goods, we'll refund the purchase price.

If you return an item because you don't like it, no longer need it or ordered it by mistake, you bear the return shipping costs.

For faulty, damaged, incorrect or incomplete goods, please contact us first. We'll arrange everything else with you.

As soon as we receive your return, we'll refund the purchase price.

In your customer account under “Addresses” or “Personal details”. Changes apply to all future orders.