Privacy policy

This translation is provided for information only. The German version is legally binding.

Table of contents

1. Access data and hosting
Hosting
2. Data processing for contract performance and for contacting us
2.1 Data processing for contract performance
2.2 Customer account
Contacting us
3. Data processing for shipping
4. Data processing for payment processing
4.1 Data processing for transaction processing
4.2 Data processing for fraud prevention and the optimisation of our payment processes
4.3 Identity and credit check when selecting Klarna payment services
5. Cookies and other technologies
5.1 General information
5.2 Consent Manager Platform (CMP)
6. Social media
Our online presence on Facebook (by Meta), Instagram (by Meta), LinkedIn
7. Contact options and your rights
7.1 Your rights
7.2 Contact options

The controller responsible for data processing is:

qup tours GmbH – Baaser Schreibwarenladen

Rotwiesenstraße 3

88271 Wilhelmsdorf, Germany

E-mail: einkauf@baaser.de

Phone: +49 7503 9169177

Thank you for your interest in our website. Protecting your privacy is very important to us. Below we inform you in detail about how we handle your data.

1. Access data and hosting

You can visit our website without providing any personal information. Each time a web page is accessed, the web server merely automatically stores a so-called server log file which contains, for example, the name of the requested file, your IP address, the date and time of the access, the amount of data transferred and the requesting provider (access data), and documents the access. This access data is evaluated exclusively for the purpose of ensuring the smooth operation of the website and improving our offer. Pursuant to Art. 6 (1) sentence 1 lit. f GDPR, this serves to protect our legitimate interests in the correct presentation of our offer, which prevail in the context of a balancing of interests. All access data is deleted no later than thirty days after the end of your visit to the website.

Hosting

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data as well as all data collected in the forms provided for this purpose on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by means of a decision: Canada, New Zealand, Japan, United Kingdom, USA.

The adequacy decision for the USA serves as the basis for the transfer to a third country insofar as the respective service provider is certified. Until our service providers are certified, the data transfer continues to be based on the following: standard data protection clauses of the European Commission.

Our service providers are located and/or use servers in these countries: Australia, India, Singapore.
There is no adequacy decision of the European Commission for these countries. Our cooperation with them is based on the following safeguards: standard data protection clauses of the European Commission.

2. Data processing for contract performance and for contacting us

2.1 Data processing for contract performance

For the purpose of performing the contract (including enquiries about and the handling of any existing claims under warranty law, the law on irregularities in performance and the law of withdrawal, as well as any statutory obligations to provide updates) pursuant to Art. 6 (1) sentence 1 lit. b GDPR, we collect personal data if you provide it to us voluntarily as part of your order. Mandatory fields are marked as such, as in these cases we absolutely need the data to perform the contract and cannot ship the order without it. Which data is collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on its disclosure to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After the contract has been fully performed, the processing of your data will be restricted and the data will be deleted after the expiry of the retention periods under tax and commercial law pursuant to Art. 6 (1) sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data pursuant to Art. 6 (1) sentence 1 lit. a GDPR or we reserve the right to use the data for further purposes as permitted by law and about which we inform you in this policy.

Merchandise management system

We use merchandise management systems of external service providers to process orders and contracts. Our service providers act on our behalf as processors. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

2.2 Customer account

Insofar as you have given your consent pursuant to Art. 6 (1) sentence 1 lit. a GDPR by deciding to open a customer account, we use your data for the purpose of opening the customer account and storing your data for further future orders on our website. You can delete your customer account at any time, either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account. After your customer account has been deleted, your data will be deleted, unless you have expressly consented to further use of your data pursuant to Art. 6 (1) sentence 1 lit. a GDPR or we reserve the right to use the data for further purposes as permitted by law and about which we inform you in this policy.

Contacting us

As part of customer communication, we collect personal data in order to process your enquiries pursuant to Art. 6 (1) sentence 1 lit. b GDPR if you provide it to us voluntarily when contacting us (e.g. via contact form, live chat tool or e-mail). Mandatory fields are marked as such, as in these cases we absolutely need the data to process your enquiry. Which data is collected can be seen from the respective input forms. After your enquiry has been fully processed, your data will be deleted, unless you have expressly consented to further use of your data pursuant to Art. 6 (1) sentence 1 lit. a GDPR or we reserve the right to use the data for further purposes as permitted by law and about which we inform you in this policy.

3. Data processing for shipping

To perform the contract pursuant to Art. 6 (1) sentence 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of the ordered goods. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

4. Data processing for payment processing

When processing payments in our online shop, we work with these partners: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing

Depending on the payment method selected, we pass on the data necessary for processing the payment transaction to our technical service providers, to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves the performance of the contract pursuant to Art. 6 (1) sentence 1 lit. b GDPR. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g. on their own website or via a technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies.

Depending on the payment method selected, data may be transferred to third countries outside the EU/EEA for which the European Commission has determined an adequate level of data protection by means of a decision. Insofar as data is transferred to third countries outside the EU/EEA for which the European Commission has not adopted a decision on an adequate level of data protection, the cooperation is based on standard data protection clauses of the European Commission.

If you have any questions about our payment processing partners or the basis of our cooperation with them, please use the contact option stated in this privacy policy.

4.2 Data processing for fraud prevention and the optimisation of our payment processes

Where applicable, we provide the aforementioned service providers with further data, which they use together with the data necessary for processing the payment for the purpose of fraud prevention and the optimisation of our payment processes (e.g. invoicing, processing of disputed payments, accounting support). Pursuant to Art. 6 (1) sentence 1 lit. f GDPR, this serves to protect our legitimate interests in protecting ourselves against fraud and in efficient payment management, which prevail in the context of a balancing of interests.

4.3 Identity and credit check when selecting Klarna payment services

Purchase on account via Klarna
If you choose the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter Klarna), we ask for your consent pursuant to Art. 6 (1) sentence 1 lit. a GDPR to transmit the data necessary for processing the payment and for an identity and credit check to Klarna. In Germany, the credit agencies named in Klarna's privacy policy may be used for the identity and credit check. Klarna uses the information obtained about the statistical probability of a payment default for a balanced decision on the establishment, performance or termination of the contractual relationship. You can withdraw your consent at any time by sending a message to the contact option stated in this privacy policy. As a result, we may no longer be able to offer you certain payment options. You can also withdraw your consent to this use of your personal data at any time vis-à-vis Klarna.

5. Cookies and other technologies

5.1 General information

In order to make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your device and enable us to recognise your browser on your next visit (persistent cookies). You can see the storage period in the overview in the cookie settings of your web browser.

Protection of privacy on terminal equipment

When you use our online offer, we use strictly necessary technologies in order to provide the digital service you have expressly requested. In this respect, storing information on your device or accessing information already stored on your device does not require consent.

For functions that are not strictly necessary, storing information on your device or accessing information already stored on your device requires your consent. Please note that if you do not give your consent, parts of the website may not be fully usable. Any consents you have given remain in place until you adjust or reset the respective settings on your device.

Any subsequent data processing through cookies and other technologies

We use technologies that are strictly necessary for the use of certain functions of our website. These technologies collect and process the IP address, time of visit, device and browser information, and information about your use of our website. Pursuant to Art. 6 (1) sentence 1 lit. f GDPR, this serves to protect our legitimate interests in an optimised presentation of our offer, which prevail in the context of a balancing of interests.

In addition, we use technologies to fulfil the legal obligations to which we are subject (e.g. to be able to prove consents to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for the data processing, can be found in the following sections of this privacy policy.

Cookie settings

You can find the cookie settings for your browser under the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

Insofar as you have consented to the use of the technologies pursuant to Art. 6 (1) sentence 1 lit. a GDPR, you can withdraw your consent at any time by sending a message to the contact option described in this privacy policy.

Alternatively, you can also access your cookie settings via the link in the footer.

5.2 Consent Manager Platform (CMP)

On our website, we use a consent management service ("Consent Manager Platform (CMP)") to inform you about the cookies and other technologies we use on our website and to obtain, manage and document any consent you may need to give to the processing of your personal data by these technologies. Pursuant to Art. 6 (1) sentence 1 lit. c GDPR, this is necessary to fulfil our legal obligation under Art. 7 (1) GDPR to be able to prove your consent to the processing of your personal data, to which we are subject. The Consent Manager Platform (CMP) used is a service of Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland, which processes your data on our behalf.

After you have submitted your cookie declaration on our website, the web server stores the following data: IP address, device information, browser information, language setting, accessed web page or its URL, date and time of your declaration of consent, and information about your consent behaviour.

In addition, the following technologies are used which contain information about your consent behaviour: cookies

Your data will be deleted after one year, unless you have expressly consented to further use of your data pursuant to Art. 6 (1) sentence 1 lit. a GDPR or we reserve the right to use the data for further purposes as permitted by law and about which we inform you in this policy.

The adequacy decision for the USA serves as the basis for the transfer to a third country insofar as the respective service provider is certified.

A certification under the decision of the European Commission is in place.

6. Social media

Our online presence on Facebook (by Meta), Instagram (by Meta), LinkedIn

Insofar as you have given your consent pursuant to Art. 6 (1) sentence 1 lit. a GDPR to the respective social media operator, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presences on the above-mentioned social media, from which usage profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your rights and setting options for protecting your privacy, please refer to the providers' privacy notices linked below. If you nevertheless need help in this regard, you can contact us.

Facebook (by Meta) is a service of Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is usually transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA, and stored there. Data processing in connection with a visit to a Facebook (by Meta) fan page is based on an agreement between joint controllers pursuant to Art. 26 GDPR. Further information (information on Insights data) can be found here.

The adequacy decision for the USA serves as the basis for the transfer to a third country insofar as the respective service provider is certified. A certification is in place.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Mexico.
There is no adequacy decision of the European Commission for these countries. Our cooperation with them is based on the following safeguards: standard data protection clauses of the European Commission.

Instagram (by Meta) is a service of Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is usually transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA, and stored there. Data processing in connection with a visit to an Instagram (by Meta) fan page is based on an agreement between joint controllers pursuant to Art. 26 GDPR. Further information (information on Insights data) can be found here.

The adequacy decision for the USA serves as the basis for the transfer to a third country insofar as the respective service provider is certified. A certification is in place.

LinkedIn is a service of LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland ("LinkedIn"). The information automatically collected by LinkedIn about your use of our online presence on LinkedIn is usually transferred to a server of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA, and stored there.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by means of a decision: USA.

The adequacy decision for the USA serves as the basis for the transfer to a third country insofar as the respective service provider is certified. A certification is in place.

7. Contact options and your rights

7.1 Your rights

As a data subject, you have the following rights:

pursuant to Art. 15 GDPR, the right to obtain information about your personal data processed by us to the extent specified therein;
pursuant to Art. 16 GDPR, the right to demand without delay the rectification of inaccurate or completion of your personal data stored by us;
pursuant to Art. 17 GDPR, the right to demand the erasure of your personal data stored by us, unless further processing is required
- for exercising the right of freedom of expression and information;
- for compliance with a legal obligation;
- for reasons of public interest or
- for the establishment, exercise or defence of legal claims;
pursuant to Art. 18 GDPR, the right to demand the restriction of the processing of your personal data, insofar as
- you contest the accuracy of the data;
- the processing is unlawful but you oppose its erasure;
- we no longer need the data, but you need it for the establishment, exercise or defence of legal claims, or
- you have objected to the processing pursuant to Art. 21 GDPR;
pursuant to Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller;
pursuant to Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or of our registered office.

Right to object

Insofar as we process personal data as explained above to protect our legitimate interests, which prevail in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you only have a right to object if there are grounds relating to your particular situation.

After you have exercised your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the establishment, exercise or defence of legal claims.

This does not apply if the processing is carried out for direct marketing purposes. In that case, we will no longer process your personal data for this purpose.

7.2 Contact options

If you have any questions about the collection, processing or use of your personal data, or regarding information, rectification, restriction or erasure of data, as well as the withdrawal of consents given or objection to a specific use of data, please contact us directly using the contact details in our legal notice (Impressum).